Exchange/Refund Information
Cancellations
Coast to Coast Mattress wants your bedding purchase to be as painless as possible. If you need to cancel your order for any reason, you may do so anytime prior to home delivery. In fact, if you cancel within 48-hours of placing your order, there is no penalty. If you are within 48 hours of receiving delivery, Coast to Coast Mattress reserves the right to assess a 20% restocking fee.
Exchanges
All bedding sold by Coast to Coast Mattress is warranted by the individual manufacturer listed on the product label. Any problem/defect in your mattress set will be handled via this warranty and is not returnable, but replaceable. Be sure to consult the original manufacturer’s warranty card that comes attached to your bedding upon arrival. It often includes valuable information about the proper care and maintenance, ensuring the longest life possible for your mattress set! Coast to Coast will assist you in any warranty concern you may have, but keep in mind it is the manufacturer who warranties your bedding, not Coast to Coast Mattress.
If you feel your bedding arrived to you in a damaged condition, please make note of the damage on the delivery ticket upon its arrival. Then, call us at 1-888-94-COAST (1-888-942-6278) so we may make arrangements for a quick-and-easy exchange.
All sales on Clearance or “As-Is” merchandise are final. There are no returns or exchanges, unless shipping-related damage has been noted at time of delivery.
Refunds
Coast to Coast Mattress adheres to a strict policy of not reselling, or reusing previously used/returned merchandise, therefore, we have a no refunds policy in effect on all merchandise.
All orders must be paid in full at the time of purchase. We do not accept layaway orders.
With regard to Special Orders and/or Custom Size Requests: Refunds may only be issued for custom size requests and/or special orders that are cancelled with the manufacturer or supplier of the merchandise within seven days of purchase. Refunds for this type of merchandise will only be issued to the same card on which the charge was initially made.
Contact us at 1-888-94-COAST (1-888-942-6278) or email us if you have refund questions and/or concerns. We are confident you’ll understand our no-refunds policy on what is a very personal purchase. We would not expect any of our customers to accept used merchandise and we don't want anyone to or worry about the possibility of used merchandise anywhere near their new bedding purchase.